200% Price Guarantee
You can’t buy it for less! In the unlikely event within 30 days of purchase you find the identical item from an authorized dealer within a 50 mile radius of our store, with the same delivery, finance and service terms as Sofa Select we will issue you a store gift card for 200% of the difference or at your request give you a refund equal to 100% of the difference.
35 Day Delivery Guarantee
Our 35 day delivery guarantees that your custom upholstery items will be in our warehouse available for pickup or delivery within 35 days of your special order purchase. If your purchase is not available for pickup or delivery from our warehouse within our 35 day commitment, we will deliver your custom upholstery and waive all delivery charges. Our 35 day delivery guarantee applies to our Klaussner Custom Order Upholstered items only. Some exceptions such as vendor vacations, import items and special purchases do apply.
Delivery Policies and Information
If you choose for an additional fee, our Delivery Team will place and setup your new furniture in your home where you desire. Our goal is to give you the most professional delivery possible; but the delivery team cannot move or dispose of your existing furniture. All merchandise must be paid in full or financed 48 hours before the day of delivery. Our drivers cannot accept COD payments.
The day before delivery, our Delivery Team maps their route considering all locations of the next day’s deliveries. The Delivery Team then calls each customer notifying them of their assigned delivery window. Once the delivery truck has been routed delivery windows cannot be changed, however if our customers cannot make their assigned delivery window work, they need to inform the person calling and delivery can be arranged for a different delivery day. Additionally if requested our Delivery Team can contact you an hour before arriving to your home to let you know they are on their way.
We will need to have clear access to both the room you want the merchandise placed and the path to get there. In the winter season, drives and walkways must be cleared for our trucks and delivery personnel. If your Delivery Team determines that the delivery cannot be made in a safe manner, the delivery may need to be re-scheduled.
Pickup Information
At our warehouse (different location then our showroom) our professional staff is always ready to assist you with your pick-up. All merchandise to be picked up must be paid for in full prior to picking up at our store location prior to pick-up. NO PAYMENTS CAN BE ACCEPTED AT OUR WAREHOUSE. They can assist you in loading your merchandise; however we are not responsible for securing the merchandise in your vehicle. Once you leave with the merchandise you are responsible for its safe transport.
Our warehouse staff is dedicated to our customer’s satisfaction. In order for us to properly pull, inspect, and deluxe your furniture for pick-up, we request that you contact the store at (574) 271-6400 and schedule your pick-up a minimum of 24 hours in advance. All merchandise will be unwrapped and ready for you to inspect on your scheduled pick-up day. While inspecting your furniture, if you have any concerns about the condition of your furniture, please inform our warehouse staff at that time. We cannot be responsible for the condition of your merchandise once you have loaded it into your vehicle.
Warehouse Location and Hours
Sofa Select Warehouse Monday and Wednesday 10:00 AM – 7:00 PM
3618 Grape Road Tuesday, Thursday, Friday and Saturday 10:00 AM – 5:00 PM
Mishawaka, IN 46545 CLOSED SUNDAY
NEXT TO BARNABY'S PIZZA
Directions to Warehouse CLICK HERE
Cancelation Policy
Within 3 days of placing your order and prior to delivery, you can cancel your order and request a 100% refund. Sorry no cancellations allowed on Pillows, Cut yardage and other parts.
Stock Merchandise
Stock merchandise may be returned within 7 days of delivery, or pick-up subject to a 20% restocking fee and forfeit of any delivery charges and fabric protection fees. All merchandise otherwise eligible for return or exchange must be in new condition as received. Original condition includes, but not limited to: no signs of wear or tear, scratches, nicks, stains, pet hair, smoke damage or missing parts. Merchandise picked up by the customer must be returned in the original wrapping or box.
Special Orders
Special orders are orders containing merchandise that is not held in regular stock and is ordered at the specific request of the customer. As such, special order cannot be cancelled, returned or exchanged under any circumstances once Sofa Select has placed the order with the manufacturer. Customer is required to pay the balance and arrange for pick-up or delivery of the merchandise within 30 days after the merchandise is received by Sofa Select. Customers’ failure to do so shall not relieve customer of its obligation to pay the entire amount owed.
Mattresses and Foundations
Mattresses and foundations once delivered or picked-up are not subject to return or exchange without the written return approval of the bedding manufacturer.
Clearance and Floor Sample Merchandise
Clearance and Floor Sample merchandise sold “AS-IS” cannot be cancelled, returned or exchanged for refund. This merchandise must be picked-up or delivered within 2 weeks of the order and all sales are final.
Refunds
Purchases paid by personal check will be refunded by check and issued 14 business days from the cancellation or return of merchandise and all refund checks will be made payable and mailed to the customer named on the original sales order. Purchases paid by credit, debit, third party financing, or gift card will receive credit in the same manor payment was received and processed within 5 business days of cancellation or return of merchandise. Purchases paid by cash will be refunded by check within 5 business days of cancellation or return of merchandise. Sofa select reserves the right to request such documentation as deemed necessary to verify the identity of persons requesting return, exchange or refund.